The stitched artwork of Susan Taylor Glasgow. Photos by Keith Borgmeyer From the sidewalk, the glass studio of artist Susan Taylor Glasgow appears to...
HOW DO YOU FEEL YOUR COMPANY MAKES EFFORTS TOWARDS IMPROVING THE CULTURE OF OUR COMMUNITY?
We are a family-centered practice. We take the time to get to know our families and cater therapy to meet circumstantial needs. Since the culture of Columbia is very family-focused, Therapy Unlimited improves the community by providing a family-centered option for therapy services.
HOW DO YOU POSITIVELY IMPACT YOUR TEAM?
When I started the practice, I made it very clear to each member of the team that we are a place to openly share ideas, concerns, and successes. The culture in our space is very family-like, which is purposeful. We trust each other and treat one another like we would want to be treated. I have set the standard for relational health very high, which has made a positive impact on my team.
WHAT CHARACTER QUALITIES MATTER TO YOU MOST?
Humility and compassion. Humility allows a person to improve. When I am interacting with my team, I look for them to see beyond themselves so that they can grow in areas of weakness. Compassion allows a person to want the best for others. It is important to me that the members of my team want the best for their patients and families, for the community, as well as for one another.
WHAT DRIVES YOU TO BE A BUSINESS OWNER?
Helping families drives me. When I started my practice, my main goal was to provide options for families to receive speech services. Since starting the practice, we’ve been able to add so many other cool services like occupational therapy, diagnostic services, nutrition services, intervention for dyslexia, preschool groups, and community book clubs for people with disabilities. We are meeting the needs in the community by being responsive to the needs of families, which continues to drive me.
WHAT ELSE DRIVES YOU?
Being an example for my daughters also drives me. Starting a business from the ground up has shown my girls that they can do anything. They have been able to watch me problem solve and figure out how to get it done.
HOW DO YOU INSPIRE YOUR TEAM?
I like to come to work and it shows. When people ask me how the business is going, my answer is “it’s fun!” Every. Single. Time. I believe that the excitement to come to work is contagious and inspiring. I’ve seen the same passion and excitement in my team.
WHAT HAS BEEN YOUR BIGGEST CHALLENGE?
My biggest challenge has been figuring out how to navigate the ever-changing medical insurance system. One of the most difficult parts of my job is when a family’s insurance plan excludes the type of therapy that is appropriate for their loved one.
HOW DO YOU CONTRIBUTE TO THE COMMUNITY BEYOND THE THERAPY SERVICES THAT YOU PROVIDE?
One of my goals for Therapy Unlimited is to give back to the community. We’ve had the opportunity to participate in several service projects. We have LOVED being able to give back to the community.
WHAT IS THE VISION FOR YOUR COMPANY?
To be open to and willing to take action for any community and family needs that arise within our realm of expertise.